Terms & Conditions

Effective Date: 22 August 2026

Welcome to Lanara Travel.

These Terms & Conditions govern your use of the lanara.co.ke website and the travel-related services, enquiries, bookings and arrangements made through Lanara Travel.

By using our website, submitting an enquiry or proceeding with a booking, you acknowledge that you have read and understood these Terms & Conditions.

1. About Lanara Travel

Lanara Travel provides travel planning and related services, which may include:

Accommodation
Hotel and resort bookings
Holiday packages
Airport and private transfers
Safaris
Things to do and activities
Car rental and transportation
Travel-related information and assistance

Depending on the service, Lanara Travel may act as a travel arranger, booking intermediary, agent or service provider.

Where a service is supplied directly by a hotel, transport company, tour operator or other third party, the terms and conditions of that supplier may also apply.

2. Website Information

We make reasonable efforts to ensure that information displayed on our website is accurate and useful.

However, accommodation availability, prices, facilities, photographs, descriptions, opening hours, policies and other information may change.

Some information may be supplied by hotels, accommodation providers or other third parties.

We therefore recommend confirming the final details of your booking before making travel arrangements.

3. Accommodation Bookings

Accommodation bookings are subject to availability and confirmation.

A request or enquiry submitted through our website does not automatically constitute a confirmed booking unless Lanara Travel or the relevant accommodation provider confirms the booking.

Accommodation providers may have their own:

Check-in and check-out times
Cancellation policies
Payment requirements
Child policies
Minimum-stay requirements
Room policies
Identification requirements
Resort or facility charges

These requirements may apply to your reservation.

4. Prices and Special Offers

Prices and special offers displayed on the website may change without notice before a booking is confirmed.

Special offers may include:

Early booking offers
Stay longer offers
Pay 2 Nights, Stay 3 offers
Group travel offers
Low-season offers
Selected accommodation discounts

Each offer may have specific eligibility requirements, booking dates, travel dates, minimum stays or other restrictions.

The applicable conditions will be communicated when the offer is quoted or booked.

5. Quotes and Enquiries

A quotation provided by Lanara Travel may be based on information available at the time of the enquiry.

A quotation is not necessarily a confirmed booking unless expressly stated.

Prices and availability may change before confirmation.

Customers are responsible for checking that names, dates, destinations, room types, passenger numbers and other booking information are correct before confirming.

6. Payments

Where payment is required, customers will be informed of the applicable payment method and amount.

Bookings may require full or partial payment depending on the accommodation provider, tour operator or service involved.

Payment terms may vary between suppliers.

Where a third-party payment provider is used, its terms and conditions may also apply.

7. Cancellations and Refunds

Cancellation and refund conditions depend on the particular accommodation, package, transfer, activity or other service booked.

Some bookings may be refundable, partially refundable or non-refundable.

Any applicable cancellation deadlines, charges and refund conditions will be communicated as part of the booking process.

Customers should carefully review the cancellation terms before making payment.

8. Changes to Bookings

Requests to change travel dates, accommodation, room types, passenger numbers, transfers or other services are subject to availability and the applicable supplier’s terms.

Changes may result in additional charges or cancellation fees.

Lanara Travel will communicate applicable charges before confirming a requested change where reasonably possible.

9. Travel Documents and Requirements

Customers are responsible for ensuring that they have the necessary travel documents and permissions required for their trip.

Depending on the journey, these may include:

Valid identification documents
Passports
Visas
Travel permits
Vaccination or health documentation where applicable
Other documents required by authorities or service providers

Lanara Travel may provide general travel information but does not guarantee that a customer will satisfy every immigration, health, border or entry requirement.

10. Third-Party Suppliers

Hotels, resorts, airlines, transport providers, tour operators, car-rental companies and activity providers may operate independently from Lanara Travel.

Their services may be subject to their own terms, conditions, cancellation policies and operational decisions.

Where a third-party supplier is responsible for delivering a service, Lanara Travel will not be responsible for matters outside its reasonable control, subject to applicable law.

11. Service Changes and Availability

Hotels and other suppliers may occasionally change facilities, room allocations, operating hours, menus, activities or other services.

Where Lanara Travel becomes aware of a material change affecting a confirmed booking, we will make reasonable efforts to communicate the relevant information.

12. Customer Responsibilities

When using Lanara Travel, you agree to:

Provide accurate information
Provide correct booking details
Make payments when due
Follow applicable accommodation and supplier rules
Respect hotel, transport and activity providers
Notify us promptly of important changes
Ensure that information provided on behalf of other travellers is accurate

13. Website Use

You agree not to misuse the Lanara Travel website, including attempting to:

Gain unauthorised access
Introduce malicious software
Interfere with website functionality
Use the website for fraudulent purposes
Submit false booking information
Copy or reproduce website content without permission

14. Intellectual Property

Unless otherwise stated, the Lanara Travel website and its original content, branding, graphics, text, design and other materials are owned by or licensed to Lanara Travel.

You may view and use the website for personal and legitimate travel-planning purposes.

You may not reproduce, redistribute, modify or commercially exploit our content without prior permission.

15. Website Links

Lanara Travel may provide links to external websites for convenience.

We do not control third-party websites and are not responsible for their content, availability, security or policies.

Visiting an external website is at your own discretion.

16. Limitation of Liability

To the extent permitted by applicable law, Lanara Travel will not be responsible for losses arising from circumstances outside our reasonable control, including delays, cancellations, changes, weather conditions, natural events, government restrictions, supplier failures, transport disruptions or other unforeseen circumstances.

Nothing in these Terms & Conditions is intended to exclude or restrict any liability or consumer right that cannot lawfully be excluded or restricted under Kenyan law.

17. Complaints

If you experience an issue with a booking or service arranged through Lanara Travel, please contact us as soon as reasonably possible.

We will make reasonable efforts to understand the issue and assist in resolving it with the relevant supplier where appropriate.

18. Privacy

Your use of Lanara Travel is also subject to our Privacy Policy, which explains how we collect and process personal information.

19. Changes to These Terms

Lanara Travel may update these Terms & Conditions from time to time.

Updated terms will be published on this page with the applicable effective date.

Your continued use of the website after changes are published constitutes acceptance of the updated terms to the extent permitted by law.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Kenya, subject to applicable consumer protection and other mandatory legal rights.

21. Contact Us

For questions regarding these Terms & Conditions, bookings or travel services, contact:

Lanara Travel
Email: info@lanara.co.ke
Website: lanara.co.ke