Privacy Policy

Effective Date: 22 August 2026

Lanara Travel (“Lanara Travel”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, lanara.co.ke, and our travel-related services.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, how we protect it and the choices and rights available to you.

Our handling of personal information is intended to comply with applicable Kenyan data protection laws, including the Data Protection Act, 2019. The Office of the Data Protection Commissioner is responsible for regulating personal-data processing and protecting individuals’ data-protection rights in Kenya.

1. Information We Collect

Depending on how you use Lanara Travel, we may collect information such as:

Full name
Email address
Telephone or WhatsApp number
Destination and travel preferences
Check-in and check-out dates
Number of guests or passengers
Accommodation preferences
Transfer and transportation details
Safari or activity preferences
Special requests or requirements
Information submitted through enquiry and contact forms
Booking and transaction information where applicable
Communications you have with us

We may also automatically collect limited technical information when you visit our website, such as browser type, device information, IP address, pages visited and general website usage information.

2. How We Use Your Information

We may use your information to:

Respond to accommodation and travel enquiries
Process or facilitate accommodation bookings
Arrange transfers and transportation services
Assist with holiday packages, safaris and activities
Communicate with you regarding your enquiry or booking
Provide quotations and relevant travel information
Improve our website and services
Prevent fraud, abuse or misuse of our website
Maintain website security
Meet legal and regulatory obligations
Send marketing communications where you have provided appropriate consent or where otherwise permitted by law

We will seek to collect information that is relevant and necessary for the purpose for which it is being used. This reflects the data-protection principles applicable in Kenya.

3. Accommodation and Travel Bookings

When you request or make a booking through Lanara Travel, some information may need to be shared with the relevant hotel, accommodation provider, transport provider, tour operator or other service provider in order to fulfil your request.

We only intend to share information reasonably necessary for the relevant booking or service.

Third-party service providers may have their own privacy policies and terms, which may also apply to your interaction with them.

4. Payments

Where payments are made through a third-party payment provider, payment information may be processed directly by that provider.

Lanara Travel does not intend to store your complete debit or credit card details on its own website unless specifically stated otherwise.

You should review the privacy and security policies of the relevant payment provider before completing a transaction.

5. Cookies

Lanara Travel may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage and improve your experience.

Some cookies may be provided by third-party services used on our website.

You can control or disable certain cookies through your browser settings. However, disabling some cookies may affect the functionality of parts of the website.

6. Third-Party Services

Our website may contain links to or integrations with third-party websites and services, including accommodation providers, payment services, maps, social-media platforms, analytics services and other travel-related platforms.

Once you leave the Lanara Travel website, the privacy practices of the third party will apply.

Lanara Travel is not responsible for the privacy practices, content or security of websites operated by third parties.

7. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling bookings, maintaining business records, resolving disputes, complying with legal obligations and protecting our legitimate interests.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.

9. Your Data Protection Rights

Subject to applicable law, you may have the right to:

Be informed about how your personal information is being used
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Object to certain processing of your information
Request deletion of personal information where applicable
Request restriction of processing in applicable circumstances
Exercise other rights available under Kenyan data-protection law

The ODPC identifies data-subject rights including information, access, objection, correction and deletion rights.

10. Marketing Communications

Where applicable, we may send information about Lanara Travel services, accommodation offers, special promotions, travel packages and other relevant updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

11. Children’s Information

Our website is intended for general travel planning and booking purposes.

We do not knowingly collect personal information from children for marketing purposes. Where information relating to children is required for a booking, it should be provided by a parent, guardian or other authorised adult.

12. International Data Transfers

Some service providers used by Lanara Travel may process information outside Kenya.

Where personal information is transferred or processed outside Kenya, we will seek to do so in accordance with applicable data-protection requirements and appropriate safeguards.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

The latest version will be published on this page with the updated effective date.

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Lanara Travel
Email: info@lanara.co.ke
Website: lanara.co.ke